Refund Policy

We understand that sometimes things don’t work out. That’s why we offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.

To qualify for a return, the item must be unused, in the same condition as received, with tags, and in its original packaging. Don’t forget to include the receipt or proof of purchase.

To begin the return process, contact us at service@ori.pet. If your return is approved, we’ll provide a return shipping label and detailed instructions. Please note that items sent back without prior approval cannot be accepted.

For any questions, don’t hesitate to reach out to us at service@ori.pet.

If you received the wrong item or prefer a refund, we’ll make it right—and you’re welcome to donate the litter to your favorite shelter. 😊

Shop with confidence—easy returns, hassle-free refunds, and support whenever you need it!

Flexible Returns & Refunds Made Easy

Hassle-Free 30-Day Returns

We offer a 30-day return policy, giving you plenty of time to decide. If you’re not completely satisfied, you have 30 days after receiving your item to request a return.

Simple Eligibility Requirements

Items must be unused, in their original condition, with tags, and in the original packaging.

Easy Return Process

Start your return by contacting us at service@ori.pet. Once approved, we’ll send you a shipping label and instructions to make returning your item as simple as possible.

Wrong Item or Refunds

If we made a mistake with your order or you prefer a refund, no problem! We’ll take care of it, and you’re welcome to donate the item to your favorite shelter.

Support Anytime

Have questions or need help? Our team is here for you. Reach out atservice@ori.petanytime.

If you have any questions, let us know and we'll get back to you